Email, Phone, Connectivity

Email

Setup New, Additional Access, or Suspend/Delete for Dept. of Administration employee:

• New User:  Submit an EBITS ticket with the completed DofA New User Request Form

• Shared Inbox: Submit and EBITS ticket with the completed DofA Additional Access Request (Resource Mailbox/Calendar and Distribution Box section) 

• Suspend/Delete User: Submit an EBITS ticket with the completed DofA Suspend-Delete Request Form

Email Problems?  Submit a ticket, call, or Email EBITs for the 'OITS - End User Support Service' assignment group.

Report a Suspicious Email: How to Report a Suspicious Email or  Report a Security Incident

Tips:

• Expecting an email and you cannot find it in your Inbox?  Look in your Junk or Spam folder. Then right click the message and click Not Junk.

• Mark an email as Junk or Phishing by highlighting the message and right clicking and choosing Junk.

Phone

Setup New or Problems with Dept. of Administration Phone?

•  Submit a ticket, call, or Email EBITs for the 'DA - End User Services' assignment group.

Need a Headset? See the Computer - Accessories section.

Tips:

• Make an internal state phone system call: Dial the last 5 digits of the phone number. (Ex: 296-5555 could be dialed as 6-5555)

• Make an external local call: Dial 9 + Area Code + Phone Number

• Make a long distance call: Dial 1 + Area  Code + Phone Number

Connectivity

• Need access or can't log into your computer (Network password)?

  • Call 785-296-4999 to have your password reset.

• Need access or can't access the internet on your computer?

  •  Submit a ticket or Email EBITs for the 'DA - End User Services' assignment group.

• Need access or can't access a network file drive or OneDrive?

  •   Submit a ticket or Email EBITs for the 'DA - End User Services' assignment group.

• Working remote and need a VPN connection or having issues with VPN?

  •  Submit a ticket or Email EBITs for the 'DA - End User Services' assignment group.

• Need access or can't access CoreFTP or other SFTP product?

  •  Submit a ticket or Email EBITs for the 'DA - End User Services' assignment group.