Office of Systems Management

The Office of Systems Management provides technical development, architecture and help desk support for the Department of Administrations statewide systems. 
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Director of the Office of Systems Management

Landon State Office Building
900 SW Jackson Room 852S
Topeka, KS 66612
Phone: 785-296-1900

Technology Development
The Systems Development Team of the Office of Systems Management is responsible for:
  • Providing systems development and application support for Statewide Systems
    • Statewide Management Accounting, and Reporting Tool (SMART)
    • Statewide Human Resources and Payroll (SHaRP)
  • Developing technical designs
  • Developing and testing recommended updates/enhancements
  • Coordinating the Job Scheduling
  • Monitoring Daily Payroll on the SMART system
  • Ensuring all System Integration is running (Office of the State Printer, Office of the Chief Fiscal Officer, Third Party Vendors, Report and File Distribution)
Technology Architecture:
The Technical Architecture Team provides several services to help keep the DofA systems healthy and operational. The following services are provided:
  • Provide system level security for SMART, SHaRP, and Data Warehouse
  • Provide SMART work flow support
  • Support PHIRE system used to track development tickets
  • Monitor and maintain system used for batch job schedules
  • Monitor system health and performance
  • Maintain service, SAN and fiber architecture
  • Provide audit support functions
  • Monitor and maintain system backups
Technology Services - Mitzi Cafer, Manager
Phone: 785-368-8000

Welcome to the Kansas Service Desk. We provide the following services:
  • The Kansas Service Desk provides an initial point of contact for citizens of Kansas and for State Agency employees.
  • Password Resets - SMART, SHaRP, Employee Self Service, ManageEngine
  • Conduit for SMART Users to address questions or problems encountered while utilizing SMART.
  • ManageEngine Help Desk Requests - a vehicle to communicate with the SMART Team, managers, auditors, and to request records/information (Kansas Open Records Requests)
  • Access issues, system errors, browser compatibilities
  • Questions or Requests for SMART - Re-dispatching POs, why has a payment not been made, vendor payment look up assistance, budget date changes in SMART, purchasing, travel & expense, general ledger or accounts payable
  • Employee Self Service assistance - guidance for viewing W2s, paycheck information, and employee data
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