IT Request Review & Approval Process

Step 1: IT Request Form

Submit an IT Request Form when a technology solution is needed for a business problem or need. This should be done as soon as possible. The form is reviewed by OSM Project Management staff and additional questions may be asked.

Step 2: Business Case

Download the Business Case template and complete. This should be completed as soon as possible. OSM Project Management staff is available for questions during its completion. Upload the completed Business Case. 

Step 3: IT Request Management

All requests, no matter the type, are assigned an IT Project Manager to monitor the review/approval process. For projects, the business can choose to designate their own Project Manager or use the IT Project Manager. If another Project Manager is chosen, the IT Project Manager will  monitor the project with updates from the Project Manager.

Step 4: DofA Review

The solution is reviewed by IT Security and possibly other areas such as legal, records retention, and data policy. RFP security requirements will be reviewed as well.

Step 5: IT Governance

The IT Project Manager submits the request to IT Governance for review and approval. The average time this takes is about 2 weeks (unless additional information/questions are asked).

Step 6: KARS (KISO)

The IT Project Manager submits the request to KARS for review and approval. The average time this takes is about 1 weeks (unless additional information/questions are asked).