General Services

Lois Ryan leads the General Services unit, providing services to agencies over a wide range of Human Resource areas, covering general and specialized technical issues. The General Services’ primary goal is to provide customer service that both supports and assists agencies as they manage HR functions and programs to meet their agency needs. The team is available to assist agencies with requests and inquiries, or as a sounding board. Some examples of technical specialty services include Recruitment, Performance Review/Management, Layoffs and Furloughs, Training, Diversity, EEO and Employee Relations. Agency Services is also responsible for the development and management of the Division’s partnerships with the agencies and the overall coordination of the HR Teams.

Team members include Allison Conklin, Vicki Harding, Pat Writt, Kim Warren, and Connie Wahweotten.

• Agency Partnerships
• HR Team Coordination
• Program & Policy Interpretation & Application
• Diversity Initiative
• Affirmative Action
• Recruitment, Selection, & Retention
• Temporary Services Contract
• Fiscal Services
• Delegated Authority/ Service Agreements
• Organizational Development & Training
• Employee Relations Program
• Agency Partnerships/HR Team Coordination
• Layoffs & Furloughs
• Statewide HR Meetings
• Employee Assistance & Counseling
• Performance Management
• Grievances, Discipline, & Appeals