Average Customer Wait Time at Kansas Driver's License Offices for the Largest Six Offices (minutes)
Posted on October 21, 2021 at 12:51 PM by Kansas Department of Administration
This measures the average wait time for customers at the six largest driver's license offices. The Department of Revenue strives to improve service to make it more timely and efficient.
In some cases, quarterly data has been annualized to provide a better comparison to prior fiscal years. Generally, measures that use percentages have been annualized. This prevents distortions in the quarterly data that may occur because of smaller populations sizes. Measures that show the numbers of incidents, activities or individuals reflect actual numbers for the quarter. This allows users to see progress from one quarter to the next towards identified goals.
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