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Job Title: Customer Rep Specialist      (to directly link to this job posting, copy this link)   
Req. No:191728
Agency:Department of Revenue
Posting Type:External
Applications accepted through: 
Job Description:

Multiple vacancies exist.  Please submit only one application for this requisition to be considered.

This position is in the Overland Park Taxpayer Assistance and  Call Center in the Revenue Recovery Bureau.  Provides professional customer service by providing guidance and education to customers by phone, fax, e-mail and in person. Requires extensive knowledge of all tax types administered by KDOR. Guides customers in their preparation and submission of tax returns. Requires knowledge of all 24 individual income tax and all ten refundable income tax credits and corresponding schedules and allowable modifications to federal adjusted gross income. Prepares homestead tax returns and food sales tax refunds making sure to obtain proper documentation- electronically filing 90% of these returns.   Analyze taxpayer needs by reviewing completed business tax applications and assist customers in completing application by consultation. Reviews information to ensure accuracy and compliance with Kansas statutes and regulations.  Educates customers on completion of required returns, exemptions, tax credits, estimated income tax payments, filing requirements, statutes, regulations and record keeping.   Answers questions and communicates resolution of issues for customers via the department’s website. Assists customers with questions regarding KBC and SST business registration, helping them navigate through on-line registration process when necessary.

Click on the link to download the position description:

SECURITY CLEARANCE REQUIREMENTS:  KBI check due to direct access to Federal Tax Information in taxpayer records.


Each applicant applying for a State of Kansas job vacancy must obtain a valid Kansas Certificate of Tax Clearance by accessing the Kansas Department of Revenue's website at  
A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual's account is compliant with all primary Kansas Tax Laws. A Tax Clearance expires every 90 days. Applicants are responsible for submitting a valid certificate with all other application materials to the hiring agency. This is in accordance with Executive Order 2004-03. If you need assistance with the tax clearance, please contact 785-296-3199. 

Your application will be considered incomplete if an ACTUAL COPY of your Certificate is not submitted within 48 hours after the posting closes.

MINIMUM REQUIREMENTS:  Two years of experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and two years of experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.


APPLICATION REQUIREMENTS:  State of Kansas Employment Application, Cover Letter and Resume.  Final candidate(s) will be subject to background check.  Your application will be considered incomplete and you will not be considered for this vacancy unless you submit those items indicated.  Be sure to include at least two supervisory references on your employment application. Include the requisition number and job title of this posting on ALL correspondence, including e-mail.

TO APPLY:  If you have not done so already, please register your personal data with the State of Kansas at Application materials may be submitted online, mailed to KDOR Recruitment, 109 SW 9th St, Topeka, KS 66612-1588, faxed in to (785) 296-1107 or emailed to If questions, please contact recruiter at (785) 296-3077.  PLEASE NOTE:  Only the application can be submitted through the State of Kansas online process.  All other application materials (resume, cover letter, tax clearance, etc.  need to be either mailed, faxed or emailed directly to KDOR as per above.

PERFORMANCE STANDARDS:  To be successful, candidate is expected to routinely perform the position tasks with limited supervision.

PROCESS FOR SELECTION:  Upon receipt of your complete application packet, an evaluation of your qualifications will be conducted and your status based on the established minimum requirements, necessary special requirements, if applicable, and preferred selection criteria for the specific vacancy will be determined.  Based on your ranking in comparison with other applicants, you may/may not be referred for further consideration and/or possible interview.  If you are not selected for the vacancy, you will be notified within 30 days of the position being filled.

REASONABLE ACCOMMODATION POLICY STATEMENT:  The Americans with Disabilities Act of 1990 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.

VETERANS' PREFERENCE ELIGIBLE (VPE):  Former military personnel or their spouse that have been verified as a "veteran" under K.S.A. 73-201 will receive an interview if they meet the competency factors of the position, including any preferred selection criteria established in accordance with K.A.R. 1-6-3. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager. See for additional Veterans' Preference Information.

LOCATION:  Field Services - Tax Enforcement, Overland Park, Kansas

Regular Hours of work:  08:00 AM - 05:00 PM
Hours of work are not negotiable

This is an Unclassified position. 
$17.39 hourly; can vary depending upon experience and qualifications.

DEADLINE:  All Application Requirements must be received by the posted deadline to be considered.

When there is no closing date posted, application materials will be accepted until such time as it is determined an adequate pool of candidates exists.  At that point in time, the position will be closed immediately.  Applications received after that date will not be considered for that specific vacancy.

Class/Uncl: U    Full/Part Time: F    Grade 001    Hiring Rate: $0.00    Pay Frequency: Hourly   

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