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Job Title: Intake Supervisor      (to directly link to this job posting, copy this link)   
Req. No:189077
Agency:Kansas Human Rights Commission
Posting Type:External
Applications accepted through:Mar 26, 2018
Job Description:

Intake Supervisor

This position oversees the Kansas Human Rights Commission’s (KHRC) Intake Unit.  The Intake Unit serves as the first contact for individuals who feel they have a complaint of discrimination in employment, housing or public accommodations under the Kansas Act Against Discrimination and the Kansas Age Discrimination in Employment Act.

Job Duties will include but are not limited to the following:  Provides direct supervision of all the functions and operations of the KHRC’s Intake Unit, to include the administrative and clerical functions, files, correspondence and reports.  Provides a high level of service by coordinating and prioritizing a complex workload with multiple duties and concurrent deadlines. Ensures all KHRC written complaints are drafted correctly and proper correspondence is prepared and sent regarding filing complaints with the KHRC.  Coordinates complaints with the U.S. Equal Employment Opportunity Commission and referral of complaints to Kansas Legal Services.  Supervises one Administrative Specialist/Intake Specialist.  Reviews all KHRC written complaints to ensure compliance with state statutes, appropriately written, and error free.  Enters data in a Microsoft Access database.  Prepares reports.

Also interviews individuals via telephone or in person to establish jurisdiction and assist them in filing a complaint.   Reviews and analyzes large quantities of information, answers questions, writes correspondence, and drafts the complaint. Explains filing process, statutes, regulations, and policies. Often deals with individuals who are frustrated due to their situation.  Spends significant amounts of time on the telephone and computer.

If you would like a complete Position Description, please contact Etta James.


  • High school diploma or equivalent.  One year experience investigating, fact finding or enforcing of state and/or federal laws and regulations. One year of supervisory experience.  Education in communications, psychology, social work, public business administration, criminal justice or law may be substituted for experience as determined relevant by the agency.
  • Ability to understand and apply the state and/or federal civil rights laws, including the Kansas Act Against Discrimination, Kansas Age Discrimination in Employment Act, and comparable Federal laws, especially in regards to filing of complaints alleging discrimination.
  • Must be able to make decisions on his/her own regarding the daily operations of the Intake Unit. Ability to recognize and fix errors without direction. 
  • Ability to review, analyze, and summarize large quantities of written information.
  • Sound listening skills used to gather information, decipher, and develop a factual basis for writing a complaint. Ability to communicate effectively orally and in writing. 
  • Ability to handle stress and work with people, who are frustrated due to their situation, in a calm and professional manner. 
  • Ability to develop positive strategies to meet goals and objectives, often under the stress of deadlines and multi-tasking concurrent duties. Ability to work well with others, including resolving matters in a positive and harmonious manner. Ability to meet deadlines and multi-tasking with multiple complaints. 
  • Proficiency in word processing, e-mail, and database software, specifically Microsoft Office Word, Outlook, Excel and Access. 
  • Prefer bi-lingual speaking, writing, and reading ability.
  • Must be able to qualify as a Kansas Notary Public. Valid Driver’s License.

Starting Pay Rate:  $16.56/hr.  This position is full-time, unclassified, with benefits.

Application Deadline:  March 26, 2018

STEP 1:  Register by completing the online Personal Data Form.   (Skip this step if you already have an Applicant ID number.)
STEP 2:  Send hard copies or e-mail these required documents to Etta James, Office Manager, Kansas Human Rights Commission, 900 S.W. Jackson, Suite 568S, Topeka, Kansas 66612.   Include the job requisition number and your last name in the subject line. 

KANSAS TAX CLEARANCE CERTIFICATE REQUIRED: Each applicant applying for a State of Kansas job vacancy must obtain a valid Kansas Certificate of Tax Clearance by accessing the Kansas Department of Revenue's website at  A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual's account is compliant with all primary Kansas Tax Laws. A Tax Clearance expires every 90 days. All applicants, including current state employees, are responsible for submitting a valid certificate with all other application materials to the hiring agency.  This is in accordance with Executive Order 2004-03. If you need assistance with the tax clearance, please contact 785-296-3199.

Recruiter Contact:
Name: Etta James      
Phone: (785) 296-3206 Fax:  (785)296-0589

Individuals with disabilities are encouraged to contact the agency recruiter if reasonable accommodations are needed for any part of the application or hiring process.

The Kansas Human Rights Commission is an Equal Opportunity Employer

Find out more about us at our website

Class/Uncl: U    Full/Part Time: F    Grade 001    Hiring Rate: $0.00    Pay Frequency: Hourly   

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