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Job Title: Customer Service Rep Senior      (to directly link to this job posting, copy this link)   
CountyShawnee
Req. No:187357
Agency:Department of Revenue
Posting Type:External
Applications accepted through: 
Job Description:

This position is in Customer Relations/Miscellaneous and is responsible for account management on accounts involving customers who are registered and liable for various liquor industry licenses, liquor tax types as well as transient guest, tire excise, vehicle rental, dry cleaning, water protection, drug tax stamps, and tobacco and cigarette wholesales. Provides guidance on options to correct deficiencies, problems, or errors and processes returns, remittances, and refunds. Reviews the customer profile which includes all tax accounts and licenses for which the customer is registered. Prepares, reviews, and prints billing notices for various tax types which may result in additional account maintenance. Provides customers with information regarding status of records, tax returns, or other transactions and educates customers in person or by phone of applicable laws, policies, and procedures. Assists walk-in customer with registration and financial account management.

SECURITY CLEARANCE REQUIREMENTS: KBI check due to direct access to Federal Tax Information in taxpayer records.

KANSAS TAX CLEARANCE CERTIFICATE IS REQUIRED FOR EVERY APPLICANT:

Each applicant applying for a State of Kansas job vacancy must obtain a valid Kansas Certificate of Tax Clearance by accessing the Kansas Department of Revenue's website at http://www.ksrevenue.org/taxclearance.html

A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual's account is compliant with all primary Kansas Tax Laws. A Tax Clearance expires every 90 days. Applicants are responsible for submitting a valid certificate with all other application materials to the hiring agency. This is in accordance with Executive Order 2004-03. If you need assistance with the tax clearance, please contact 785-296-3199.

Your application will be considered incomplete if an ACTUAL COPY of your Certificate is not submitted within 48 hours after the posting closes.

MINIMUM REQUIREMENTS: One year experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and one year experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.

NECESSARY SPECIAL REQUIREMENTS: N/A

APPLICATION REQUIREMENTS: State of Kansas Employment Application, Cover Letter and Resume. Your application will be considered incomplete and you will not be considered for this vacancy unless you submit those items indicated. Be sure to include at least two supervisory references on your employment application. Include the requisition number and job title of this posting on ALL correspondence, including e-mail.

TO APPLY: If you have not done so already, please register your personal data with the State of Kansas at jobs.ks.gov Application materials may be submitted online, mailed to KDOR Recruitment, 915 SW Harrison St, Topeka, KS 66612-1588, faxed in to (785) 296-1107 or emailed to KDOR.Recruitment@kdor.ks.gov If questions, please contact recruiter at (785)296-3077.

PERFORMANCE STANDARDS: To be successful, candidate is expected to routinely perform the position tasks with limited supervision.

PROCESS FOR SELECTION: Upon receipt of your complete application packet, an evaluation of your qualifications will be conducted and your status based on the established minimum requirements, necessary special requirements, if applicable, and preferred selection criteria for the specific vacancy will be determined. Based on your ranking in comparison with other applicants, you may/may not be referred for further consideration and/or possible interview. If you are not selected for the vacancy, you will be notified within 30 days of the position being filled.

REASONABLE ACCOMMODATION POLICY STATEMENT: The Americans with Disabilities Act of 1990 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.

LOCATION: Customer Relations, Scott Building, Topeka, Kansas

Regular Hours of work: 08:00 AM - 05:00 PM
Hours of work are not negotiable

This is an Unclassified position.

Salary:

$15.03 hourly; can vary depending upon experience and qualifications.

DEADLINE: All Application Requirements must be received by the posted deadline to be considered.


When there is no closing date posted, application materials will be accepted until such time as it is determined an adequate pool of candidates exists. At that point in time, the position will be closed immediately. Applications received after that date will not be considered for that specific vacancy.

Find out more about us at our website

Class/Uncl: U    Full/Part Time: F    Grade 001    Hiring Rate: $0.00    Pay Frequency: Hourly   

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