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Job Title: Call Center Representative      (to directly link to this job posting, copy this link)   
CountyShawnee
Req. No:185231
Agency:Department of Revenue
Posting Type:External
Applications accepted through: 
Job Description:

Multiple positions will be filled from this posting

 

This is a critical backfill position for the Collection/Call Center Team of the Compliance Enforcement Core Process. The responsibilities include daily customer contact in person or by telephone in order to resolve balance dues and/or non-filed periods and initiates collection activity on individual income, sales, consumer's and retailer's compensating use and withholding tax debts. Outbound calls will be made through call campaigns that utilize the predictive dialer functionality. Reviews incoming pay plan requests and evaluate the account using general accounting principles to determine appropriate pay plan strategies needed by following established guidelines. Performs account maintenance by making appropriate financial adjustment when necessary to resolve billing errors or when granting waiver of penalty requests. Educates customers of applicable laws, policies, procedures or programs and provides guidance on options to correct deficiencies.

SECURITY CLEARANCE REQUIREMENTS: KBI check due to direct access to Federal Tax Information in taxpayer records.

KANSAS TAX CLEARANCE CERTIFICATE IS REQUIRED FOR EVERY APPLICANT:

Each applicant applying for a State of Kansas job vacancy must obtain a valid Kansas Certificate of Tax Clearance by accessing the Kansas Department of Revenue's website at http://www.ksrevenue.org/taxclearance.html

A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual's account is compliant with all primary Kansas Tax Laws. A Tax Clearance expires every 90 days. Applicants are responsible for submitting a valid certificate with all other application materials to the hiring agency. This is in accordance with Executive Order 2004-03. If you need assistance with the tax clearance, please contact 785-296-3199.

Your application will be considered incomplete if an ACTUAL COPY of your Certificate is not submitted within 48 hours after the posting closes.

MINIMUM REQUIREMENTS: Six months of experience in general office, clerical or administrative support work. Education may be substituted for experience as determined relevant by the agency.


NECESSARY SPECIAL REQUIREMENTS: N/A

APPLICATION REQUIREMENTS: Multiple vacancies exist. Please submit only one application for this Requisition to be considered. The application requirements are as follows: State of Kansas Employment Application, Cover Letter and Resume. Your application will be considered incomplete and you will not be considered for this vacancy unless you submit those items indicated. Be sure to include at least two supervisory references on your employment application. Include the requisition number and job title of this posting on ALL correspondence, including e-mail.

TO APPLY: If you have not done so already, please register your personal data with the State of Kansas at jobs.ks.gov Application materials may be submitted on-line, mailed to KDOR Recruitment, Docking State Office Building, 915 SW Harrison, Room 191, Topeka, KS 66612-1588, faxed in to (785) 296-1107 or emailed to KDOR.Recruitment@kdor.ks.gov. If questions, please contact recruiter at (785) 296-3077.

PERFORMANCE STANDARDS: To be successful, candidate is expected to routinely perform the position tasks with limited supervision by the end of the probationary period.

PROCESS FOR SELECTION: Upon receipt of your complete application packet, an evaluation of your qualifications will be conducted and your status based on the established minimum requirements, necessary special requirements, if applicable, and preferred selection criteria for the specific vacancy will be determined. Based on your ranking in comparison with other applicants, you may/may not be referred for further consideration and/or possible interview. If you are not selected for the vacancy, you will be notified within 30 days of the position being filled.

REASONABLE ACCOMMODATION POLICY STATEMENT: The Americans with Disabilities Act of 1990 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.

LOCATION: Collections, Scott Building, Topeka, Kansas

Regular Days of work: 8 Hours/Day, Monday - Friday.
Regular Hours of work: 08:00 AM - 05:00 PM
Hours of work are not negotiable

This is an Unclassified position.
The Hourly salary is $13.61

DEADLINE: All Application Requirements must be received by the posted deadline to be considered.


When there is no closing date posted, application materials will be accepted until such time as it is determined an adequate pool of candidates exists. At that point in time, the position will be closed immediately. Applications received after that date will not be considered for that specific vacancy.

Find out more about us at our website

Class/Uncl: U    Full/Part Time: F    Grade 001    Hiring Rate: $0.00    Pay Frequency: Hourly   

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